Course curriculum

  • 1

    Introduction to Effective Credit Control

    • Welcome!

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    • Disclaimer

  • 2

    Why is cash so important?

    • Why is Cash different to Profit?

    • Improving Cashflow - The Initial Steps

  • 3

    Positive Steps Towards Effective Credit Control

    • Introduction

    • Ground zero - the ‘do nothing’ approach

    • Day 1 :: Write a policy and procedure document – and use it!

    • Day 2 :: Set a date for a regular review

    • Day 3 :: Issue Regular Statements

    • Day 4 :: Automate

    • Day 5 :: Stand Out on The Doormat

    • Day 6 :: Pick up the phone

    • Day 7 :: Pre-empt the excuses!

    • Day 8 :: Understand why people don’t pay!

    • Day 9 :: New customer due diligence

    • Day 10 :: Define your terms and conditions

    • Day 11 :: Outsource credit control

    • Day 12 :: Give your customer every opportunity to pay

    • Day 13 :: Use your salesforce

    • Day 14 :: Get perspective

    • Day 15 :: Get serious with an LBA

    • Day 16 :: Own it and just do it

  • 4

    Resources

    • Credit Control with Chaser

  • 5

    Document Templates

    • Credit Control Checklist (Customisable)

    • New Customer Form – MS Word

    • Credit Control Telephone Scripts

    • Credit Control Letter Templates

    • Red Letter Template

    • Late Payment Demand Template